Altitude At Krystal Grand Cancun Hotel, Cancun
About the Hotel
Altitude At Krystal Grand Cancun is a 4-star resort located in the vibrant Zona Hotelera of Cancun. It offers a blend of comfort and convenience with amenities designed for both relaxation and exploration. Key features include multiple dining options, an expansive outdoor swimming area, and proximity to Caribbean beaches. Guests can experience local culture and nightlife just moments away from this beachfront property.
Location
Altitude At Krystal Grand Cancun is situated approximately 10.5 miles from Cancun International Airport. The property is close to Caracol and Forum Beaches, as well as local attractions such as nightclubs and water parks. Guests have easy access to public transportation and various sightseeing opportunities in the lively Zona Hotelera.
Rooms
The hotel features 100 air-conditioned rooms equipped with amenities such as minibars and flat-screen televisions. Guests can enjoy thoughtful touches like pillow menus and bathrobes in their private bathrooms. Certain rooms also come with balconies that offer stunning views of the surroundings. Free Wi-Fi is available in all rooms for added convenience.
Eat & Drink
On-site dining includes four diverse restaurants serving a range of cuisines, including Mexican and Italian. Guests can unwind at the bar or café, which provide refreshing beverages throughout the day. A complimentary cooked-to-order breakfast is offered to accommodate different dining preferences. Reservations are required for certain dining experiences.
Leisure & Business
The hotel provides various leisure options, including access to three outdoor swimming pools and a fitness center. For relaxation, guests can indulge in spa treatments and hydrotherapy at the BEACH HOUSE SPA. Business amenities include a business center, concierge services, and complimentary newspapers in the lobby.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Locker room
- Elevator
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Pool tables
- Yoga class
- Aerobics
Services
- Valet parking
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Stores/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Picnic area/ Tables
- Dinner
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Cribs
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness center
- Sauna
- Steam room
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
The hotel was very clean overall, but the rooms were not exactly as shown in the pictures and had a strong smell of humidity, which added extra stress to my budget. The service was super friendly and helpful, especially the porters at the front. The location was excellent, right by the beach and main attractions, although some rooms were closer to party areas. The dining options were good but could have offered a wider selection. The facilities were decent, with some areas needing improvement.
The hotel exceeded my expectations with a great view of the sea, but the rooms were super outdated and a bit run down, not meeting the standards of a 5-star hotel in the 21st century. However, it was a very clean property.
Although the hotel didn't meet the typical 5-star standards in terms of room quality, the cleanliness and the ocean view were impressive. The beach location was stunning but overshadowed by the outdated facilities. Staff service exceeded expectations with exceptional friendliness and willingness to assist.
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